I'm 4 weeks into my Grand Apple Experiment, and I've had to officially visit the Genius Bar.  Yuck.  One of my early concerns with getting into this with Apple is that they provide no onsite support for business customers.  If issues like this keep continuing, Apple won't get any of my company's future business, despite their good hardware.

My company makes money directly by billing hours to my clients.  If I'm not working, I'm not making money, simple as that.  When my MacBook Pro started making a horrifying grinding noise, I was worried.  Not a little worried, as this wasn't a "little" noise, but a lot worried.  I was able to reproduce the noise on multiple occasions, so off to the Genius Bar I go. 

Bad fans, it turns out, and I believe it's either a bad bearing or some missing piece that is causing the fan to get out of alignment.  This is not a sound I want my 4 week-old computer making, and it's very likely that a bad fan will cause early failure of other hardware.

The nearest Genius Bar is a 25 minute drive from anywhere.  That plus the wait plus the diagnosis plus the drive back easily puts me at 2 hours of lost work.  The new fans came in within a week, so off to Apple I go again, (25x2 + 2 hour bench time) for another 3 hours of lost work.  That's 5 hours.  Gone.  Not good.

The Genius Bar did a fine job and my computer no longer makes unexplainable noises.  That said, Apple really needs to provide on-site service to business clients for me to consider more hardware from them in the future.